1. Know the power of feelings
2. Be tough in a crisis
3. Know what makes employees stay and leave
4. Judge people by what they’re good at
5. Excessive pride is your greatest weakness
6. Culture is what you do, not what you say
7. Know the difference between leaders and managers
8. Know thyself
9. Convey authority with warmth
10. Inspire by showing people the importance of their jobs
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